Cancellation Policy

Bowel Diagnostics and Therapy Cancellation Policy

Outpatient Clinic Appointments and Cancellations 

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and the cancellation of your appointments inconvenience not only our providers, but our other patients as well.

Clinic appointment reminders are sent via SMS four days prior to an appointment. We ask that you respect the availability of providers and supply as much notice as possible if needing to change or cancel an appointment.

Appointments remaining unconfirmed 48 hours before the allocated time slot, risk being cancelled, as it is assumed the appointment is no longer required. This allows patients from the urgent waitlist to be placed into a time slot.  

  • Cancellations made within 48 hours of a clinic appointment attract a $100 administration fee to be paid on the day of intended service (we understand that unforeseen circumstances may arise and these will be taken into consideration. The clinic’s decision in relation to same will be final).

We kindly request that you inform us of any cancellation or rescheduling as soon as possible, so that we may offer the appointment to another patient in need. Please contact us on 1300 888 608.

Thank you for your understanding and cooperation.