Communication Policy
All patients are verified using three points of identification. Consent is obtained prior to communication via sms, fax and email. Email communication initiated by a patient assumes the patient consents to email correspondence.
Medical receptionists and administration staff are not qualified or authorised to give out medical information. Patients must make an appointment to receive results, referrals and repeat scripts.
Privacy Policy
National Bowel Diagnostics & Therapy are committed to protecting your privacy. Secure medical practice software is used and restricts access to all medical consultation notes to clinicians only.
My Health Record
What is a My Health Record’?
A My Health Record is an online summary of your key health information. This may include information from your GP, Specialist, Hospital or Pharmacy. Use of the My Health Record attempts to improve the flow of patient health information between GPs and specialists.
Our GPs regularly upload important health information to your My Health Record unless you have opted out. For more information please visit www.digitalhealth.gov.au
Interpreter Services
If you require interpreter services or need to use other forms of communication, consider using services such as:
- The National Relay Service (NRS) is for patients who are deaf, hard of hearing or find it difficult to communicate over the phone.
- The Translation and Interpreter Service (TIS National) for patients from a non-English speaking background.
- Requesting reception to assist with documentation for patients with low literacy levels.
Patient Feedback
Patient feedback allows our practice to provide a better quality service. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or feedback or are unhappy with the service you have received. We appreciate your right to anonymity, so you may also provide anonymous feedback via our contact form. Alternatively, you can contact the Office of Health Ombudsman.
After-hours Care
For after-hours home doctor services, please phone the National Home Doctors Service on 13sick (137425). If it is an emergency, present to your nearest Emergency Department, or contact us on (07) 5619 700 during opening hours.